Dear Kernownlass If I am understanding what you are saying. You have a way of being an administer over the forum(s)and let USERS hash out their issues with other USERS. To me that is wise is some sense though DANGEROUS to the Company due to Misinformation spreading like a VIRUS. Or an angry person spreading Hate. Your Company Exchanges Money or Ecurrancy on a daily Bases and still has a HATERS Corner called User to User interaction. I presume your CUSTOMER SERVICE TRAINING of Staff is your WEAK DEPARTMENT in a Solid Chain? Step up your CUSTOMER SERVICES TRAINING and GGet rid of The USER to LOOSER FORUM SITE. In My Opinion Walter Shepherd.
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