Alright, so I sold a few items which I shipped cross-country (as registered mail that were signed for). The buyer received the items, held them for half a week, then claimed that they weren't as described so I allowed the buyer to ship them back. He sent them back, provided tracking, and they were in good condition. So that all sounds good, right? I clicked to issue refunds and while waiting for them to process a $1250 chargeback came in. So I've been waiting to sort that out (for over a month now) and another just came in for $6250 (possibly because refunds haven't been processed, so he did a chargeback out of fear? I'm unsure, really). I don't know if the refunds have been processed, but from what I see in my account they have not and there is nothing I can do on my end. I am already negative by what has been charged back so far, and I fear that if they do not do the refunds he will do chargebacks on the rest as well. This is a LOT of money to be in the negative for, and for items that have ALREADY BEEN RECEIVED BACK A MONTH AGO. Will I be responsible for this negative balance? I NEVER withdrew any of the funds, tried to process refunds that PAYPAL did not do - and now the buyer is doing more chargebacks because it is taking so long. What can I do in this situation? Should I worry? Also calling support again now that they're open.
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