I often can't login to PayPal. I set up 2-factor authentication to solve this problem, but it hasn't. I enter my password correctly and the 2F code, then it tells me it can't log me in. I go through the reset process, and get to the security questions. It always asks for a "favorite author" and "favorite historical figure." I couldn't remember these, so when I finally did login again, I reset my security questions recently to "hospital I was born in" and "father's middle name." Tonight I had the same problem. When I got to the security questions, it AGAIN gave me "favorite author" and "historical figure" instead of the updated questions. I updated them AGAIN TONIGHT. But when I go to check them to make sure they are saved, they are both blank, and I have to reset them AGAIN. Calling the support staff to help with login EVERY TIME I need PayPal is not a solution. I have read the other posts that suggest this. It's not a solution, it's just another problem, a different problem. Why can't I login with a correct pw and 2-Factor, and why can't PayPal update my security questions? The way I finally solved this problem tonight was by changing locations on my VPN. I finally found a location PayPal liked I guess. Again, this is not a solution. It's a another problem, just a different problem. PayPal is international. Its users travel. IP address should not be an issue with 2F, and they should be able to keep security questions up-to-date! Texting overseas will not work! Any suggestions or actual solutions would be appreciated to these constant and continuous login issues.
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I just tried this and it didn't work. I'm using Windows 10. No classic button anywhere on Help and Contact page. Maybe they don't like us using that option, spotted this discussion in the forum, and removed it. Have you got a screen cap or a link?
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