Try claiming outside PayPal. Any consumer services free if possible. PayPal protect their interest (money) and not other people interest. If Paypal help us they will have to spend time and money fixing all this cases like us. They want money as much as possible as any other company. So do not waste time calling customer support. You will get up set with them meanwhile they told you that the case was close, you and us can not do anything etc. You will waste your time that way. Go harder than PayPal and overcome their internal rules. Internal rules are created by them and are not laws. Go for consumers laws and consumer helpers with the laws on your hands. PayPal is not a law maker. Also remember that there is a lot more payments companies even cheapest.
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