There are three problems I am experiencing that are somehow related and all result in either specific payments or my entire card or account being frozen. Here are the issues: 1. It began about 6+ months ago when I submitted a payment to a staff member in India from my PayPal to theirs. I received a notice saying the payment was sent but that it was being held. No explanation as to why, no follow up - ever - and the staff member could see the transferred funds but could not use them in any way. Six months later (about a month ago and after all of the items below) I spoke with a US based customer service person who comprehended the issue, spent a substantial amount of time diagnosing it, and then reported that your internal systems were suppose to tell me that you needed me to get my staff members birth date to confirm a security question. This was *never* reported to me at any point through the website, phone calls or emails. It was a fluke this guy even discovered the issue. The funds were finally released and it cost my company thousands of dollars and a damaged reputation both with my staff and our client whose project was being worked on by this person who was rightfully owed funds that were never released to him. I am a very reasonable person, understanding of technical issues, and eager to work with someone to diagnose and resolve them with as much detail as necessary. But no one ever acknowledged: - That this type of holding of funds is completely unacceptable, probably illegal. - That I should not be responsible for knowing the birth date of a contractor - on top of the fact that's private information which may also be illegal to require from me or for me to ask a contractor. - That it was entirely unacceptable this took six months to resolve, especially for a business that brings as much revenue to PayPal as ours and has been extremely loyal. Next item I will post in a moment.
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