Hi thanks for swift response. i am unsure as to if i used the friends family option have every other time but could have made a error? they are right next to eachother. if i havemade that mistake (is there a way i could tell?) If thats the case i assume would be down to user error ( i.e no refund or way to cancel transaction and start again to recover fee?) i have made this transaction many times using the friends family method our family name even in the e,mail just wondered if that may count in my favour or just bad luck lesson learned ? thanks again
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