I just got off the phone with customer service who informed me that my PayPal Credit account had been suspended because I haven't opened the emails with my PayPal Credit Statements. Are you kidding me? I've used and paid the PayPal Credit account every month and as recently as within the last 6 days - I've never missed a payment in the 3 years I've used Pay Pal Credit and all of a sudden you are suspending my account because I didn't open the emails with the statements in them!!???!!! First of all - my emails (primary and secondary) have been updated in my PayPal account for 12 months - it is a SERIOUS problem if PayPal Credit doesn't get updates to account information from PayPal as there is NO WAY to update your PayPal Credit account information seperately from your regular PayPal Account. Secondly, I almost never open emails as I can read them in the preview pane of my phone - WHAT KIND OF ONLINE Company in 2016 cares if you don't open an email as long as the account is up to date!!!!!??? There's an app, a website and connected bank accounts - who cares if you don't read the flipping email???? When I get the emails about my PayPal Credit payment being due, I go into the app and pay it!! I don't NEED to open the email!!! Third and most frustrating - I was informed that it'll take a business day to review my account so that some mystery committee can decide whether or not they'll reopen it AND they 'may have to do a soft credit check' for that process. Oh **bleep** no. I've never so much as been 1 day late on a PayPal Credit payment and have literally charged thousands of dollars on this account. There has been absolutely no reason for the account to be suspended in the first place and they think that they're going to look into my credit to reinstate it!!! I've never EVER been so frustrated with PayPal - this is the most backwards, non-customer friendly interaction that I've had. We are in an electronic society and you should never EVER treat your loyal and up to date customers like a child being punshed for not reading emails!!!
... View more