Hi sumkio, Thanks for the quick response! I am in agreement that I shouldn't have to pay the $20 fee. I did get a case open email from Paypal. Here's a copy and paste of the main message from that email. "We are writing to let you know one of your buyers opened a case for this transaction. The buyer stated that they did not authorize this purchase." The final value fee did get reversed in ebay but the refund didn't occur automatically through Paypal. I actually cannot find the refund option any more through Paypal. Otherwise that would seem to be the quick fix. Here's the dispute status detail through Paypal that the buyer provided. It's pretty plain and clear that it is not the seller's fault (me). I am just not sure what to do at this point since there isn't a refund option any where. Status detail: The buyer has filed a chargeback with his or her credit card company stating that the buyer did not authorize the payment. The credit card company has reversed the payment, and we've placed a temporary hold on the funds while we review this case. If this transaction is covered by protection against unauthorized payments, we'll lift the temporary hold and restore the funds to your account. If the transaction is not eligible, we'll return the funds to the buyer or the rightful owner. For this transaction to be covered by protection against unauthorized payments, please provide proof that you shipped the item through an approved shipper to the address on the Transaction Details page. If the item is not a tangible good, this transaction is not eligible for protection against unauthorized payments. However, depending on the information you provide, we may be able to help you recover your funds by disputing the chargeback with the credit card company. Please provide us with information about your case. We'll let you know if we can dispute the chargeback with the credit card company. Please respond within 10 days. Click Resolve Claim Now to continue.
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