I have read so much today about how PayPal are essentially thieves and a scam in their own right. It doesn't take a lot to research this information. I've been a customer for 6 years, and sold an item on eBay on 31/10/2016 - payment received, item sent. 4 days later, on my birthday no doubt, PayPal email me to say they've held the payment, even though it's already been authorised and credited to my bank account. I visited the resolution centre as there wasn't much information on the email. PayPal refunded the buyer, with no explanation... I called Customer Services to be told that the buyer claimed to that their credit/debit card was stolen and used to make this transaction, so PayPal refunded them. I was told by the Advisor "we can go halves, and as a gesture of goodwill, give you half the money back you're owed; this means you and PayPal are both out of pocket", which is a strange gesture in itself. I kindly declined this offer as I want all of the money owed to me, not half. I was shortly shouted at by a member of PayPal staff over the telephone and hung up on. I've contacted PayPal 4 more times today to be hung up on and transferred every time. I then received an email from them saying that I had sent an abusive email! I asked for proof of this, as I have not done such a thing, nor would I. I have contacted Microsoft, as it was a Microsoft product that I sold, and they have confirmed that the game code was used on the date of purchase/receipt of delivery. This is clearly a scam; the buyer has used the code and is now claiming their credit card was stolen in order to get a refund. After researching, this is very well known. PayPal and eBay are refusing to take any responsibility or protect me from this. I would like some advice from anyone in a similar situation as I would like to take this matter a lot further, and will continue to do so until I get my money back. I am a victim of theft; Microsoft have confirmed this too.
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