My two daughters were planning to dance on a competition team this year, but before the season started, after reviewing the etensive practice and travel requirements, we decided they could not be on the team. A month before uniform orders were due, we paid, via Paypal, for team uniforms--a total of $710. Well before the orders were placed (the studio collected money, but took no measurements, etc), we requested a refund for the uniforms. The studio owner is upset that our girls quit the team--even though we had not yet signed any contract, and had paid more than $500 in non-refundable tuition already--and so refused to refund the cost of the uniforms. Having paid with Paypal, I filed a dispute, which sat unresolved for more than two months. I finally just got a note indicating that the dispute was settled in favor of the MERCHANT who had shown proof that we had received the goods/services in question! The email said that documentation would be in the dispute file in the resolution center. However, the link in the resolution center is not active, and there is no information there at all. Paypal has not responded to any of my emails in response. Frankly, I'm just shocked that the case could be closed so quickly, when the merchant can't possibly show proof that these items were delivered to us! Ideas? Why can't I see the relevant info in the resolution center? What happened to the 24 hour email turnaround from Paypal?
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