This is kind of long and this is my first post, so I'll try and keep it short, and to the point. Without mentioning the site (unless I'm asked SPECIFICALLY), I ordered $200 worth of RARE KPop DVD's that no one else carries. I requested Expedited Shipping (Courier Shipping - DHL, FedEx, TNT) at an additional cost of almost $75 which included THEIR fee of charging $12 for using Paypal as a payment - GO FIGURE. So my total comes to over $300 for the merchandise and the shipping and PP fees. Payment was immediate from my PP account on 9/26/16. I checked the site daily just to make sure the DVD's were not found, and on 10/1/16 I sent my first message asking that if the items are found, if the merchandise could be mailed to my work address because it would be delivered by FedEx or DHL and it could be signed for at my work address through our mail department where I get all my Int'l shipments sent. I received a reply 10/3/16 from the owner, Yes they would mail to my work address and it was noted. I think it was that same day 10/1/16 it magically appeared that my items were IN STOCK. So on 10/6/16 I sent a message asking when the items would be shipped. NO REPLY. Sent another message 10/13/16. NO REPLY. Sent a private email from my email account to the owners PP email. NO REPLY. Sent a message through PP Resolution Center on 10/14/16. NO REPLY Sent another message through the owners website. NO REPLY Sent a message through the Resolution Center at PP asking for tracking information. He replied FINALLY. Provided an EMS tracking # after I asked him for a FedEx Tracking #. Sent another message today asking why is he providing me an EMS tracking # when I paid for FedEx service. No reply YET. I also noticed my new Invoice on his site is not the same as the original I downloaded from when I first ordered (I need to look at it again tonight!) I'm tired of this case and it's been almost a month. Should I escalate this to PP for resolution? I paid for FedEx service and he sent it regular Korean Registered Mail (EMS) and it STILL HAS NOT ARRIVED and its 10/19/16.
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