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since ‎Sep-21-2016
Country: United States
Type: Personal
Chyryll
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Re: Invoice emails not being sent

by Chyryll Contributor in About Business
‎Sep-21-2016 04:40 PM
‎Sep-21-2016 04:40 PM
I'm having the same trouble. I've sent a dozen invoices within the past 24 hours, only three of them have been received and paid.   I called PayPal this morningand was told that it could take up to 72 hours to fix this issue. The "customer service" representative suggested that I send money requests in lieu of invoices, and then cancel the invoices when the customer receives their order. Huh???  What about the PayPal Buyer/Seller Prootections? My customers (and I) want itemized invoices.   I waited about 30 minutes and called again. This time I spoke with a real customer service rep who told me this was a systerm wide problem. He said it could take up to 24 hours for the invoices to go through, but most were going through quicker than that. He told me it was important that I call PayPal when this happens so that they can work on a fix. It also prioritizes your account in the "fix" queue.   So, bottom line, until this glitz is resolved, my advice is to spend a little bit of time on the phone and give PayPal a call.     ... View more
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