I was hospitalized on MARCH 2 , 2022. My purse, wallet, and phone were stolen during this time. Because I used the app the thieves had full access to my account as well as my debit cards. On March 29 I called PayPal to report all of this I changed my email and phone and went thru 3 different identity verification. First I answered questions the rep asked that only I would know such as the address of the first home I bought in 1992. I assed this. I sent a copy of my Driver's license (,brand new dated March 27, 2022.) And a selfie holding my license. I also verified the debit card numbers of my Navy Federal Credit Union and my One Financial debit cards attached to my account. Then I filed disputes for all of the unauthorized charges. On April 18 2022 I tried to log into my account to find that PayPal had deleted all of my current login info and my phone number and reverted it back to my old login info thereby giving the thieves access to my account once again. No one has ever told me why or apologized for this. I have received provisional credit for only 2 out of 10 transactions and the disputes that should have all been filed as unauthorized were filed in several different ways many of which were WRONG. I have had no choice but to contact legal representation and encourage anyone else who has been a victim of unauthorized changes made to their account to do the same. This is not only an immoral practice in the US it is also ILLEGAL. I used fairshake dot com to file my claim. Maybe if enough people stand up against this this kind of mayhem will stop. PayPal has forgotten that without their customers they would have no company.
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