Right so I sold a Playstation 4 on eBay and after 9 weeks the buyer contacted me saying the system no longer works (I offer a 3 month warranty on items), So no issues I had the item returned to me and I sent another unit out... Buyer again contacts me saying this item does not work either 😕 I test my items before dispatch and they were fine. Well anyway they open a PayPal dispute and I accept the return for a refund - The item gets back to me and low and behold there is nothing wrong with the system at all. So where do I stand on this? Am I within my rights to refuse the return on the basis it was not damaged/working? I would of course give the buyer a message for themt o arrange to have it sent back to them. Regards
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