I've sold an iPhone 6 via paypal but faced a fraud and lost £295 pounds. The transaction states that I'm not eligible for the Seller Protection but it wasn't like that before I posted the phone. Furthermore, I've been left with 1 unanswered filled complaint (the replay message states just 'you can call us'). I called a few times and a person who seemed to be the most helpful said 'it's a shame that this happened to you because of paypal's website's issue this will be escalated to the main office' but I called today and has been told that they have no information regarding the escalation. The paypal policy in relation to the sellers protection states that a transaction must be marked by PayPal as eligible or partially eligible for PayPal seller protection on a “Transaction Details” page. After the buyer (a Polish guy) sent me the money I went to the transaction details page to see if I'm eligible for the protection - BUT the system didn't show me anything about my eligibility. So I decided to call paypal, I spoke to a few people from different departments but no one couldn't see or tell me if I'm eligible for the protection, three advisors even told me that they sure I will be protected, that I should post the item but keep a postage confirmation. In few days after I posted my iPhone the paypal reversed the payment back as the person who paid said that his account has been hacked. Only after this has happened 'Not eligible' note has appeared on the transaction details page. My respond to the opened reversal case and my uploaded postage confirmation has been egnored. That's why I wrote an official complaint but received a reply which states just 'please call us'. I called many many times after, each department says we don't deal with problems like yours and no one can respond to my request return MY money back. I filled an action fraud report. As I said someone even told me that they will escalate this to the main office but nothing has been done since. Does anyone knows what I can do? In the future I would like to see my eligibility Before I will post an item without calling to your helpline, which was not helpfull at all. I belive that paypal's website doesn't work properly furthermore it contradicts the policy and puts all clients at a huge risk.
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