I also came on this forum to ask about a missing transaction, so thanks KIB_1608 for dealing with the phonelines for us! Would be good of them to let people know! In my case it's an ebay transation, the item has been marked as paid on ebay and I can get to a record of the transaction from the ebay order details page, so I know it's not a scam, but if I go onto my paypal account it's not there at all. It was a mobile app payment from another currency so that might be slower if they're having problems.
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