So here is the situation, I tried logging the paypal last year 30th Dec and I got the following message. Your account access has been limited for the following reason(s): Dec 30, 2016: We need a little bit more information about you to help confirm your identity. (Your case ID for this reason is PP-005-417-024-565.) It asked me to provide the Driving license, card statement (i withdraw on my debit card, not in the bank account). I have provided the driving license and the SMS snapshot of the statement. It accepted driving license, however, told me to resubmit the bank statement. I asked my bank to give me the statement, and then I took the snapshot of the statement + statement taken from the mobile banking which clearly shows the PayPal's transaction, my name and other information. I have given these information last Saturday (Jan, 7). It still says: We're reviewing your submissions. We’ll get back to you within 2 business days. But, I also got an email from the Paypal team, and in the email they ask me to provide the utility bill as well. So here is the issue, I live in Dubai (work permit), and I have rented a apartment here this is why the utility bill does not come under my name. Then, how am I supposed to give the utility bill? What is the solution? I have provided: Driving license Bank statement I can provide, the ID card (Emirates ID), I can also provide the snapshot of the debit card, if required. Please guide.
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