I've had to issue my buyer with a full refund because of problems with sending their package. He launched a dispute and we were in communications and since we agreed to me issuing the refund he escalated it to a claim. However, because he launched a dispute, his payment to me was held by PayPal so now I have "insufficient funds" to refund the customer because PayPal is holding his payment. I can't find out how to refund his money, without having to transfer money out of my bank account into my PayPal account, essentially meaning I am paying PayPal for the item?? I don't understand what to do!!
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