Someone please explain to me why on earth this was acceptable to PayPal. Buyer on eBay purchased high end electronic, item delivered with tracking, buyer leaves positive feedback. One month later, past our return timeframe, buyer messages us on eBay stating he broke the item by accident and wants a refund. We say no, sorry. Buyer messages us saying he will take back money and keep item. Buyer opens a charge back via PayPal first. We respond with all our information, including the buyer admitting to being at fault. Within 4 days PayPal refunds the buyer and does NOT bother to have our product returned. We call PayPal and they say they will try to ask buyer to return item but no promises. Buyer messages us saying "we scammed you" Buyer has false information on PayPal and eBay We call PayPal again to check on status, PayPal tells us go go file in small claims court. PayPal did NOT leave case open for 10 days PayPayl violated their own policy by refunding prior to return of item. Then we are told in order to get our earned money back we need to get a lawyer and take this non existent person to court. We are not a tiny account. We do 5000.00 monthly with PayPal We have ongoing capital investment with PayPal We are solid clients with stellar reputation Why is PayPayl stealing from us, and if your going to say they are not stealing then why are they assisting with fraud? We will have no choice but to sue PayPal and PayPal choose NOT to simply hold the funds due to buyer non compliance. We are already moving our funds to a safer payment site, however I would love an explanation.
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