Hi Seyi,
Thanks for posting on the Community Forum and sorry to hear about this.
It sounds like our security system could be triggering because you're logging in from a new location. To help with this, I'd advise making sure you're accessing your account from a secure location, and avoiding using public wifi, if at all possible. If you continue to experience issues, please contact Customer Support directly so we can help.
Thanks for your understanding
Sophie
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