I called CS as you suggested and the rep said, she can see my request but it is pending. It could take up to 48 hours to process the request and 7-10 days from that day to update my account. But it could take longer than 10 days. I asked if they'd inform me once it is updated. She said no, I have to check back my account to see if it is updated myself. I am very disppaointed at how they handle the issue. I think the process is very convoluted and ineffective. Thank you for your suggestion, tho.
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