I sold a phone to someone in Malta which included the charging cable but did not include the UK charging plug. The European version was sent separately. The buyer messaged to say he hadn't received it so I ordered another off ebay to go to their address. They then opened a "not as described case". I showed them both orders for the chargers showing their delivery address and said they would arrive at some point. However they where refunded and allowed to keep the phone as well. I appealed the decision and lost and was told I should of instigated a return".............. Why would I do that when the buyer was completely happy with the phone and was waiting for the charger which can take a few weeks to arrive with International postage.............." This does not make any sense? Grossly unfair!
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