Hi Monliza,
Thanks for posting in the forum and apologies for the delay in getting back to you. Sorry to hear that this is happening. One option to provide information about your payments would be to send an email from the Contact us tab, providing information about the transactions.
If you still need assistance regarding this, you can also reach out to us via Facebook https://www.facebook.com/PayPalUK or Twitter: @AskPayPal and we will follow up.
Thanks,
Jessica
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