Hi soscat,
Thank you for posting on the Community Forum and sorry to hear about the delay in reviewing your case.
We do normally review any documents submitted to us for lifting your limits within a 30 day timeframe at the very maximum, although this may be longer if we require any additional details.
If you still have not received any updates from us, I would advise contacting Customer Support directly as soon as possible so we can take care of this for you. You can find our contact details by clicking the 'Contact' option at the bottom of any page when logged in.
Thanks in advance
Sophie
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