I have been charged by a trading company plus500...I have used this company before with no problems however this time they had taken out over £800+ broken down into smaller transactions which I had no idea about nor authorised. I've not used them during the period the funds were taken and the payments were not authorised. I filed an unauthorised transaction claim however paypal has decided it wasnt unauthorised as there is a preapproved payments agreement in place. They have closed the case and there seems to be no option to appeal Now what I would like to know is does having a preapproved payments agreement in place mean the merchant can take out how much they want, when they want without you even using their services or perhaps your account with them being hacked. I feel its really unfair to be charged like this when I havent used them nor authorised the payments however having pre approved payment agreement in place seems to mean they have permission to take as much money as they like when they like regardless of if i purchase or use any of their services / my account with them is hacked Could someone please advise on where I stand and if I could get my money back/the process to follow?
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