Hello I need to say that it`s a first time I meet here the problem like that. I buy for 3 years, no problem, but this case is something special. on 25th of March I had purchased a bag from a seller. The seller`s sent the bag via Yodel and has shown the tracking number. But the bag has not come, I sent a message - no response. I opened a case - again nothing, no reaction, no bag, no message. The Yodel website shows that item has been delivered but to whom and where - doesn`t show. I have received the email from eBay that my case has been closed without the refunding the money: However, after reviewing the tracking information provided by the seller, we have closed this case in their favour. This is because the tracking information shows that the item was delivered to your location on 29th of March, 2016. Here are the tracking details provided by the seller: • Tracking Number:... (I hid it) • Postal Carrier:YODEL Then I decided to call Yodel and they said: The tracking number and a name on this parcel were NOT MINE even! So it means that the seller sent this bag to someone and somewhere else! I spoke about it with eBay customer service and they advised to contact seller by phone. I called him he said he doesn`t hear me and later turned his phone off. People in eBay community advised me to open a claim on PayPal as they work properly with the claims not automated. I did that, opened a case here and received today exactly the same answer: The seller has provided delivery tracking information in response to your claim. We used the delivery company's online tracking service and found that it confirms delivery of the item. As a result, this claim has been closed. We're happy we were able to help you resolve this issue. So it means I can sell some item, send it to myself for example and show ANY tracking number?? And nobody can undestand that? As I think PayPal could ask that seller to sent them the post label with my address. He could not do that! The money is not important actually. But I feel myself unprotected anymore here. Please advise something.
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