Now they have unlocked it! After two weeks of pushing! Thank goodness! So, according to my experience, the best way is to call the support because neither e-mail nor the system form get any response. However, it might take more than one call to achieve the goal.
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Hi, we have exactly the same problem. After not getting any response to my e-mails, I tried to call to the phone support (twice: once two weeks ago, once three days ago). Every time I got the answer "someone will have a look at it and you will be informed by e-mail". However, I got no response at all. I don't know what to do, I have run out of all options.
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Hi, we have exactly the same problem. After not getting any response to my e-mails, I tried to call to the phone support (twice: once two weeks ago, once two days ago). Every time I got the answer "someone will have a look at it and you will be informed by e-mail". However, I got no response at all. I don't know what to do, I have run out of all options.
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