My order arrived – but there’s a problem You can open a dispute if the item you receive is significantly different than how it was described. For example: You received a completely different item. Example: You purchased a tennis DVD, but received a tennis racket. The item's condition was misrepresented. Example: The listing said “new,” but the item was clearly used. The item is missing parts or features, and this was not disclosed. Example: You bought a table, and it showed up with only three legs. You purchased a specific quantity of an item, but received the wrong amount. Example: You bought two laptops, but received only one. The item was damaged en route to its destination. Example: Your antique vase was broken in transit. You received a counterfeit version of the item. Example: A "genuine" diamond bracelet ended up being cubic zirconia. They don't cover buyer's remorse, however. So be sure you really want an item before completing the transaction. How to open a dispute If you purchased the item from one of our merchants, follow these simple steps: Log in to your PayPal account. Open a dispute in the Resolution Center within 180 calendar days of your purchase. Click “Dispute a Transaction.” Select item dispute. Be aware that disputes must be opened within 180 days of your payment date, and that you and the seller will have 20 days to work things out. How to escalate a dispute claim If your initial attempt to resolve the problem with the seller is unsuccessful, you can escalate your case to a claim. Here's how: Log in to your PayPal account. Click on your existing case in the Resolution Center. Select “File a Claim.” You must file your claim within 20 days of when the dispute was first opened. Then, we’ll review your case and try to provide a final decision within 30 days.
... View more