Firstly i just have to say how shocked and frankly appalled i am at Paypals customer service, i actually thought they were supposed to be a reputable company, but what i have experienced is just bizarre! I have had an account for around 2 years, absolutely no problems with it at all, no chargebacks, disputes or any other such problem. However i logged into my emails one morning a couple of months ago and recieved one from paypal stating my account had been permanentely limited due to violating paypals terms, the email then continued to point out the two transactions which violated the terms, both payments from my uncle. i spent days racking my brain trying to figure out what was wrong with these transactions even calling my uncle on several occasions, but his paypal account was FINE. anyway to cut a short story shorter, i logged into my account and looked in detail at the said transactions and found that in the 'note' which can be left when sending money, my uncle had left obscenities in both the transactions!! he has a very warped sense of humour and a foul mouth (but we all know someone like that). this is literally the ONLY conclusion i can come to as to why they limited my account pointing out these two transactions, though i fail to understand why some one else swearing means MY account gets limited??!! if anyone can shed any light?? i have emailed paypal TWICE over the past few weeks with NO REPLY. its horrible the way customers are treated, but also frustrating as their appears to be no alternative to paypal these days! i am just about over the fact they have banned me using the service, however after logging in yesterday to transfer the funds to my bank, i see a balance of 'zero', which sends my heart pounding, then i realise my £900 is actually in a 'pending' section being released when paypal say so between 30-180 days. SHOCKING. i need that money by may, the whole point of me recieving money through paypal was to save and use towards a course i am starting. a quick google search has shown i can take them to a small claims court as they have no right to hold the money, however i really really do not want to do that. is it worth contacting the CEO? thanks for reading.
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