Hi everyone, I bought a clothing item from a seller's independent website. The item arrived, but it was too large and so I asked the seller how I could return for a refund. This is when the fun and games started. I sent the seller at least 5 emails over four week, with no response, tried calling their defunct telephone number on their website numerous times, and eventually said that if I didn't hear back from them within 24 hours, I would escalate the claim. Lo and behold, I get an almost immediate response that states to send the item back (at my expense) for a full refund within 24 hours. As instructed, I returned the item via tracked post, and I can see the item was signed for and received at the correct address on 31 March. Since then, I have been emailing the seller once again for my refund, but he is ignoring all my emails. In essence, this is daylight robbery – the seller promised me a refund within 24 hours if I returned the item; he now has the item, and my money, and it's been 20 days since he received the item, over 2 months since he received my money, but still no refund. I believe the seller is operating a cowboy operation and ignoring all the rules of online distance selling, as I have never, ever had such problems with an item purchased online. I want to make a claim through Paypal, but I am unsure how to do this – how do I go about this? Many thanks for your help in advance, Joni
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