Opened a case against a seller who sold me an item and stated it was new when it arrived it was covered in dog hairs and food stains. I escalated to a claim and PayPal told me to return to seller which I did providing tracking number. Seller received item and PayPal granted in my favour a full refund which I received then a day later I received an email from PayPal saying they have requested information from the seller so I sign in to my PayPal thinking this is an error and the case would be closed only it isn't it's started back from the beginning. I don't understand this as I received my refund. Can anyone advise on why PayPal has started the claim from the beginning
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