I sold a handbag to a lady, which was sent out last week. This was a leather clutch bag - the lady has now come back to me and made a claim to get her money back due to the bag not being genuine leather... The bag is genuine leather and I'm unsure where to go from here, am I obliged to refund her? The bag is exactly as described and I'm really not sure why she is disputing it. Anyone had any similar experiences? Thanks in advance.
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