I was scammed into buying digital currency by this company, they never delivered, and then sent a fraudulent tracking number to paypal in an attempt to prove they shipped me an item. Paypal Closed the dispute saying the tracking information was valid. IT WAS A DIGITAL ITEM..... I Opened the Case Under "DIGITAL ITEM PURCHASE". I have CHAT LOGS with the company where they lie to me right in the chat log and then contradict themselves a few lines down, I have logs of them telling me they wont deliver my gold until I close the dispute, and then admiting they never had the item I purchased. Paypal NEVER ask me for these even though I TOLD THEM I HAD THEM. and there is no button or way to upload the documents to the dispute. A coursey google search shows 1000+ reviews stating this company is a fraud and scam company. Paypal even (when I typed the name of the company in) poped up no less then 4 reports of fraud. And yet paypal STILL denied my claim... W...T...F..... Seriously. It's like paypal doesn't even try to resolve these disputes anymore, they just give them a coursery glance and go Hur Dur, Closed. I apealed it and sent them an email about the case with the chatlogs. I or my boyfriend will be calling them ASAP as the offices open to try and resolve this with an actual person. This is so frustrating, I mean if a person files a Dispute under "DIGITAL ITEM" how the **bleep** are you going to close it because the company provides a tracking number for a "Physical Item". At the very least it still means they sent you the wrong item and not what you purchased. I mean seriously people..... Here are the chatlogs for public view: Thanks for contacting us. An operator will be with you shortly... 03/06/2016 Carl 03-06 16:40:48 Hello!How may I help you? You 03-06 16:41:05 Evening, was about to buy some gold just checking that you have 10k available for Aranzeb US You 03-06 16:41:10 NA server You 03-06 16:41:27 Archeage Carl 03-06 16:42:18 We have plenty of stock, you can place the order now, and delivery will be arranged real fast. You 03-06 16:43:08 placeing it now 1 sec You 03-06 16:43:50 Order Number 160307054246896 You 03-06 16:43:57 Character - Edited for privacy You 03-06 16:44:04 NA-Aranzeb Carl 03-06 16:44:21 Please hold on, I will check on it. Carl 03-06 16:44:35 In order to confirm the order information again with you, could you please use your payment email to send us your character name, level and Server. Please write the correct character name(with correct capitalization) and server name in the email in case we send to the wrong person or server! Please email to -------------(Not allowed on Forums)--------, and let me know here after you sent the email, thank you. You 03-06 16:45:59 Email sent Carl 03-06 16:46:15 Please hold on, I will check on it. Carl 03-06 16:50:11 could you please use your payment email to send us You 03-06 16:50:36 yes one sec Carl 03-06 16:50:50 np You 03-06 16:51:50 Sent from the paypal payment email Carl 03-06 16:52:24 Please hold on, I will check on it. Carl 03-06 16:56:11 could u tell me how old are u and whose card did u paid for this order? Carl 03-06 16:56:48 and could u tell me your level You 03-06 16:57:24 Amanda e Brown It was Paypal, Not a Card. 32, and my characters level is 40 You 03-06 16:58:32 The paypal acount's listed name is - edited for privacy - You 03-06 16:58:39 Its a business account Carl 03-06 16:59:11 ..is that yours paypla? Carl 03-06 16:59:22 we just comfirmed your information to make the order more safe You 03-06 16:59:29 Yes it's mine and my Girlfriends business account Carl 03-06 17:01:06 We may call you and your girlfriend to make a confirmation, if you don't mind, may I have your phone number please? You 03-06 17:01:19 edited for privacy You 03-06 17:05:32 She just called, ask me my char name and how much I paid for it 🙂 Carl 03-06 17:05:37 Sorry for the trouble, we just need to call you for confirmation one time. From next time, we don't have to make a call again. Thank you for your understanding. You 03-06 17:05:48 Thats fine :), she was nice Carl 03-06 17:05:59 I'm contacting the supplier for you now, please wait for a moment if you don't mind. Carl 03-06 17:06:05 i think so XD You 03-06 17:06:32 Yes, I was saying she is 🙂 You 03-06 17:07:31 They doing it face to face, or by mail? Carl 03-06 17:08:43 we use the auction house You 03-06 17:08:56 Alright, how do you want me to set up the orders? You 03-06 17:09:09 10x 1050 on soemthing? Carl 03-06 17:10:05 we will tell u the price dont be worry Carl 03-06 17:12:49 sorry for wait , i have checked for u , the supplier for this game is not reply us now , could u come back to check later Carl 03-06 17:13:05 if they reply us we will make an email to contact u You 03-06 17:13:30 About how long will it take? Carl 03-06 17:14:33 im not sure the exact time. but we are contacting them You 03-06 17:43:37 Going to lay down, if Im not online or around when you find him just mail it to me. Carl 03-06 17:44:33 ok we will contact u when he reply us Carl 03-06 17:44:40 im sory for your wait You 03-06 18:43:02 Found a suplier yet? Carl 03-06 18:43:46 Please hold on, I will check on it. Carl 03-06 18:45:01 sorry for wait , i have checked for u , the supplier for this game is not reply us now , could u come back to check later You 03-06 18:45:31 How often does your suplier for this game get online? You 03-06 18:45:55 Or rather about what time is he online? On average? Carl 03-06 18:46:54 our customer service couldnt know that only we can do is tell the specail to contact them... Carl 03-06 18:47:04 im sory for your wait and keep contacting for you You 03-06 18:48:51 Is that one the only supplier for Archeage that you have? Carl 03-06 18:50:33 not only one but the others are not the fixed suppliers im so sory for your wait Carl 03-06 18:51:00 and we are contacting other suppliers to make your order to be quickest You 03-06 18:51:11 You've done Archeage sales before I asume, in your experience, about how long does the average order take? Carl 03-06 18:54:53 i think usually it can be quicker but sometimes it will be a accident ... You 03-06 18:55:20 Accident? Linda 03-06 19:10:06 As Linda has not accepted this dialog in time, there will be another agent to chat with you soon, please wait... Anne 03-06 19:10:12 Hi!How may I help you? You 03-06 19:14:18 Just waiting on delivery You 03-06 19:14:28 160307054246896 You 03-06 19:14:41 10k Archeage Gold NA-Aranzeb Anne 03-06 19:14:43 Please hold on, I will check on it. Anne 03-06 19:14:45 I'm contacting the supplier for you now, please wait for a moment if you don't mind. You 03-06 19:14:48 Character: edited for privacy You 03-06 19:23:46 Any luck? Anne 03-06 19:24:15 sec plz Anne 03-06 19:24:21 checking now You 03-06 19:33:48 How long does dilivery usually take? Anne 03-06 19:33:53 Our supplier is offline at the moment, and would you please check back here later for the face to face trade? Meanwhile, we will call you or send an email to notify you once the supplier gets online also. You 03-06 19:34:11 About how long will that be? You 03-06 19:35:06 its already been several hours. I only purchased because I was told there was plenty in stock and it would be dilivered quickly Anne 03-06 19:35:38 it depends on the supplier ,but we will try our best to complete your order within shortest time You 03-06 19:36:04 Can I get an average or an ETA of when that might be? Like in the next 3-6 hours, or something? Anne 03-06 19:36:27 maybe u can check here later You 03-06 19:37:16 Would you say it will be dilivered within the next 3-6 hours? Anne 03-06 19:38:24 yes Anne 03-06 19:38:26 u can here check You 03-06 20:44:53 Is the Suplier available yet? Anne 03-06 20:45:12 not yet sry You 03-07 00:23:11 The gold ready yet? Anne 03-07 00:23:58 not yet sry You 03-07 00:24:12 it's been over 8 hours... You 03-07 00:25:29 Look Canc el my order and refund my money, its obvious I should buy from a company capable of actually giving me what I pay for. You 03-07 00:26:11 You all told me before I bought that You already had it in stock, and that the delivery would be quick. 8 hours later and you still do not have it. You 03-07 00:26:38 Just refund my Money. I'll go buy from someone else You 03-07 00:27:53 You there? Anne 03-07 00:28:08 ouer site promise 8mins to 24h Anne 03-07 00:28:10 u can see it Anne 03-07 00:28:16 we must can complete your order .hope you can trust us and wait some more time ,ty You 03-07 00:30:09 Yes it does, But Your staff "Told me" before I purchased that Gold was "In Stock" and Delivery would be "Quick". Then after I purchase I am informed continually that you do not have the gold and that the supplier is not online and I will need to "Wait". Essentially you all lied to me in order to get me to make a Purchase. Anne 03-07 00:30:32 we will keep contacting the supplier for u all the time, and will try to look for new supplier for u , if we found one later, we must push him to complete your order asap You 03-07 01:01:13 After reading reviews on your company, I think I just want my refund. If need be I can dispute through paypal. Your company is listed in the US as a "Scam" company. You 03-07 01:03:46 The MO for your company, according to review is that you lie to your would be customer about having the ability to complete the order, and then once the customer makes a purchase, the order is never delivered, and you all continually make excuses, such as the supplier is offline etc. Anne 03-07 01:04:14 i m not make excuses Anne 03-07 01:04:35 if 24h later u can come here get ur refund Anne 03-07 01:04:45 if u didnt receive ur golds You 03-07 01:05:10 Your saying exactly what the reviews are telling me, and you all have done exactly what the reviews say you do. You can understand my hesitency in believing you. Anne 03-07 01:05:30 k You 03-07 01:06:08 Just issue the refund please. Anne 03-07 01:08:00 i have no right to refund You 03-07 01:08:25 I realize you all may do things differently in China, but in the US you don;t lie to your customer. Nor mislead them into beleiveing something that isn't true so they make a purchase. You 03-07 01:08:28 Yes you do. You 03-07 01:08:36 Have the right to refund. You 03-07 01:08:54 I know because I read that same thing you just typed on one of the reviews. Anne 03-07 01:09:11 i m not lie You 03-07 01:09:21 And later after being threatened with legal action they did the refund. Anne 03-07 01:09:38 i told u if u didint receive ur golds with in 24h u can come here get refund You 03-07 01:09:57 So you do have the right to refund then. You 03-07 01:10:08 If you can do it after 24 hours, you can do it now. Anne 03-07 01:10:31 k You 03-07 01:10:53 So again please refund my money. I no longer want to do business with your company. You 03-07 01:11:16 If need be I can create a Dispute on paypal. Anne 03-07 01:12:34 we must complete ur order You 03-07 01:12:53 Dispute on Paypal it is then Anne 03-07 01:19:03 sry You 03-07 01:23:22 I have created a dispute with paypal, Should the Order be delivered within the next 12 hours, I will close the dispute. This ensure that I have made legal notice of my request, as well as informed you the companies representative of my intentions. it also gives your company the chance to actually follow through on the order, and send me the agreed upon items. Anne 03-07 01:24:04 sry for the delay ------- 03/08/2016 Thanks for contacting us. An operator will be with you shortly... Amme 03-08 04:19:48 Hello!How may I help you? You 03-08 04:20:05 Recieved an email saying my order was ready You 03-08 04:21:10 Order number is 160307054246896 Amme 03-08 04:22:27 One Sec, I will check on it. Amme 03-08 04:25:18 Contacting the supplier, One sec. Amme 03-08 04:26:08 Please close dispute first You 03-08 04:26:50 When you deliver the gold I will close the dispute, and only, then will I close it. You 03-08 04:27:03 I am not stupid Amme 03-08 04:27:22 Whatever
... View more