I am a merchant
I invoiced a customer on 8/27 and the purchased item was delivered on 8/29.
On 10/22 the customer filed and stated that "Item not as Described" and put a hold on around $1200 of available funds of mine.
Customer states that the unit is not working properly and he does not like it. Since the item is electronic, it needs to be installed. There could have been an error in installation but none the less the manufacturer is willing to replace the unit 100% and has actually sent prepaid shipping labels to the customer.
Customer wants a refund and not an exchange.
Based on the time and effort spend to resolve the issue and the customer not willing to accept an exchange, what is your thoughts on if I should fight this or not?
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