Hello. I have bought Apple Airpods from one seller on eBay. The description of the item was that the box isn’t opened, the seller gave me a serial number when I asked. I’ve made a transaction on eBay system, but the seller demanded me to make it on PayPal system, because he kept saying that eBay is holding those money that I sent and he couldn’t pay for the shipping. So, he sent me an invoice on PayPal. After sending him the money for the second time, he said, that he can’t accept the money and asked me to send him that again, but now select an option to send it as a friend. So, I did that. After I received my AirPods, I saw that it was completely different than he mentioned in description and in private messages. The serial number is different, the box was opened and not the same as original. Now he keeps ignoring me and doesn’t respond to any of my messages. I tried to dispute the payment on your system, selected one and only option “An unauthorized activity”, but I got denied, even though I have wrote every single detail of the buying. What shall I do now? I can give earbuds back to the seller for my refund. What email should I address to PayPal for more details and message screenshots?
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