Thanks, Randy. It's so incredibly frustrating, because with all my credit cards and other accounts, ALL I had to do was to submit my legal documents ONCE, and they changed it within a few days. But with PayPal, I've submitted them twice, as well as filling out the simple form on the site (since it literally is just a one-letter change to my first name) and venting here on the forum, but weeks later, it still is not changed. And from the other posts I've read here, many others have had the same issue. I truly don't understand it. I honestly have very little time or privacy to make a phone call, and I don't have Twitter, so I'm trying to decide whether to cancel my account. I've been a long-time customer and it's baffling to have PayPal continue to ignore my simple request. But I do appreciate your responding in a gracious manner (unlike the rep on the UK forum where I accidentally entered last week).
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