Had the same problems. Telus saying they asked for documents and closed my account because I never wrote them back. First I don't even know if this is true.. Did they send me an email? perhaps... If so, it went to my junk. second, even if they did send me an email, there is nothing else they would have required. I spent forever printing, scanning, etc all kinds of proof of purchases, tracking info, receipts, etc. Telus is lying to us as far as I'm concerned. This is just a big scam.
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