i had no option but to deal with customer services as i knew i was dealing with a dishonest seller who accused me of lying. i wouldnt have got a refund if i waited for them to click the button. lost out on my return postage too on an item i never technically ordered. have found paypals customer services to be empathetic, knowledgable and friendly. sorry they havent worked for you in the past maybe its the luck of the draw.
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"once we confirm that the merchandise was delivered we will issue a refund" - paypal so why does the dispute say awaiting other party's response? item was delivered, online tracking shows it was delivered, i have sent proof of postage to paypal. still havent been refunded. paypal please confirm delivery via tracking info/proof of postage. need refund asap to purchase replacement product.
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now when i click "understanding chargebacks" in resolution centre i am taken to paypal webapps home???? does anyone ever check these links?
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just like to add that i returned the item through parcels2go using the courier dpd. the dpd tracking number wasnt working at the time so i submitted the parcels2go tracking number to paypal instead. now the dpd tracking number is working but there is nowhere in the paypal dispute to add it now? just worried if the p2go number just states delivered and not the delivery postcode i would like to have both numbers for paypals information. is there anywhere to add this information?
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I correctly have two cases in the top left resolution centre menu but they are not showing in the bottom frame? says "you dont have any open cases"????
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they accused me of not phoning them when i can prove i did = slander they again stated in paypal that i did not ring them = libel i provided proof of the sellers lies to paypal but they supported the seller. this is fraud. look at the definition in the dictionary if you think otherwise. i used to use paypal as i thought it was the safer option, and they do get paid for providing a service. maybe i will be buying from the high street more often in the future.
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