Yes, good Customer Service is great & we all try to be A1 sellers in order to build our reputation. However, we are facing a totally new phenomenon in 2015. Opportunist dealers are using the system in a way never envisaged by eBay & paypal. I know of people who are buying items for resale & using multi eBay accounts to do so. UK & international. They harvest large amounts of 'saleable' stuff ahead of the big fairs. They take their 'borrowed' stock to market. Stuff that they sell, great. All the unsolds are going back home for a refund under the eBay money back guarantee scheme. They find something to claim 'Item Not As Described' or they simply damage it in some way. This is now common practice & it will soon become a tsunami forcing many good sellers to leave eBay. We need governmental intervention, new laws to control this army of rogue buyers. Abusers must be identified & banned or it will destroy the whole thing. Total abuse.
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