Just had this same issue with Paypal who want me to pay for return postage for an item they have accepted is not fit for purpose. Their answer re postage was I had to claim that back seperatly from the seller. So why bother posting it back open a small claims case and site Paypal for breach of contract as well ( buyer protection) and as an accessory to the breach of the sale of goods act 1979. They did say they are not like a credit card or bank re chargeback etc so THANKYOU Paypal I will visit my branch and instigate a chargeback against you under the sale of goods act, and thankyou so much for the email confirming my claim for goods not as described to back up that claim. Do you think I or anyone else here cares if you are out of pocket ? Nope ! we don't we care about the LAW ! maybe you should as well. All I requested was a partial refund as is my right under said LAW yet you say you can not do that, ok lets hope the bank claim all the money from you and you are left out of pocket, but hey I suppose then you will find a way to claim from the company. You have responsabilitys for all transactions involving Paypal because it is a service being paid for be it by the seller or the buyer When you provide a service and recieve payment you enter a contract ( in this case as most a three way contract between yourself the seller and the buyer ) Every aspect of that contract has to observe the Law in the country of the buyer maybe you need to employ solicitors who actually can read so they can inform you of this little minor detail . Lastly your representative on the phone said you can not do a partial refund yet have seen this done and read many articles online of this being done. You can do a partial refund as you are observing the LAW but I accept you do need to inform the seller that this will be done if they do not act and sort out the problem. The seller has the option to agree to partial refund, dispute the case, or do nothing and loose by default. They would not be able to challenge Paypal decision as to do so would be to dispute the law.
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