Here is the reason you should write in order to win: "Buyer: The Item which was purchased never existed due to the fact that it was a virtual item, The item was never sent due to the fact the item was never a real thing and is virtual, I would like a refund, due to the fact that is was virtual." That's it. "PayPal: After careful consideration of the evidence provided in the case detailed below, we have completed our investigation and decided in favor of the buyer. Under terms of our User Agreement, we have debited the following amount from your PayPal account as a refund to the buyer." Pretty retarded, huh?
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