Hi I recently sold my almost new LK Bennett silk dress on Ebay. Although I had advertised it as non returnable, when the buyer said that it was too small I immediately gave them permission to send it back. After I did this the money (£22) was put on hold in Paypal. I waited for more than a week and when I hadn't received the dress back I emailed the buyer and asked if it was on its way. They replied 'please refund £6 to have straps of dress shortened'. I refused and again re-iterated that it was no problem to send it back as I had someone else who wanted it. I never received the dress and the next thing I knew they had written really nasty feedback when I had had 100% positive feedback until then. The whole thing was very unfair as I never did anything wrong and the dress was perfect. In addition, if it was too small then why did they suddenly want the straps shortened. So does anyone know, what happens now as far as getting the money released. The money was paid in on the 8th August and is still sitting there on hold. Many thanks
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