Sellers email ends in 163.com. I ordered from https://www.ddangxuan.com some figurines, just after Christmas. I didn’t receive any email confirmation of my order and, indeed, messaged the site as I was concerned my order hadn’t gone through. I spent $49.50. When my items hadn’t arrived, I raised a dispute with PayPal and was waiting for that to be resolved. During the process, the seller added tracking. I was shocked! I hadn’t received my items, yet they had tracking proving I had! I couldn’t understand. Then it dawned on me...a week or so after my order, an envelope had arrived with a tiny piece of wire in it. The package was minute and weighed just 8g. I hadn’t connected this letter with my ordered figurines, and just put it to one side, thinking no more of it. When the seller added tracking to my dispute, the penny dropped!! I realised how I’d been scammed. The website advertises items much cheaper than retail...the items most likely don’t exist. They then mail a tiny package, in order to have tracking, and pocket the purchase money. If a dispute is raised, they simply provide proof of posting. I’ve explained, many times, in great detail to PayPal, but to no avail. They’ve said I will be refunded, when the seller receives the item they sent me, back. So, today, I’ve posted back to China the small envelope, containing the wire, and I wait. If the seller doesn’t confirm or acknowledge receipt of the wire, then will PayPal refuse to refund? I’m normally an astute buyer, but let my guard down on this one, because I wrongly assumed by paying with PayPal I’d be protected. I feel so let down and distressed over this.
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