Same here. Not only did they get a refund I had to pay an extra $20. Furthermore, I've been trying to contact the buyer since they opened the case but they don't respond. I want my item back but I guess this wont happen. Does PayPal even bother to check if buyers have opened up similar cases before? If they've done this before, isn't it a good indicator that they're scam artists? What exactly is it that you check in those long days you spend "reviewing" the case? Do you just check if I qualify for seller protection and if I don't then too bad for me? After endless complaints and questions from sellers regarding chargeback scams, why haven't you done something to actually protect sellers. Demanding tracking numbers from only from sellers is not enough. Why not wait until the buyer returns the item with a tracking number? You already have control of my money, I don't think you have much to fear. Why not let sellers open up a case if they haven't received their item back? The instance of someone actually being a victim of stolen creditcards seems to be a lot less likely than people scamming sellers and keeping the now "free" item. It's not the first time I've been scammed and PayPal always take's the scammer's side.
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