Hello Paypal Community, I am in need of help and help understanding this problem I have about funds availiabilty in my pending balance. I recently recieved an email from paypal (because I needed help) that states, "We’ll review your account after 35 days and email you if anything changes. Keep in mind that this process is not permanent. In the meantime, we'll release the funds by meeting one of the criteria: If your order is for an item that can be shipped, and we can confirm delivery, your payment should be available 3 days after delivery confirmation. If your order is for an intangible item that can’t be shipped, mark it as processed on the Transaction Details page. We'll calculate the expected delivery date and release the payment 7 days after that date." The thing is, all the goods I sold are digital goods so I marked it as proccesed the SSAME DAY however, the date of release DID NOT change. It stayed the same as before I marked it as processed. I already sent the goods to the buyer. "We'll calculate the expected delivery date and release the payment 7 days after that date." The expected release is OVER that 7-14 days. I don't know what else to do and I can't wait that long. A payment I recieved was on Jul 12, 2015, and the expected relese date is Aug 2, 2015 which is 21 days. However, I contacted my buyer to see on her side if she completed/ confirmed the shipping (porccesed) she said yes and showed me a screenshot of it. On the screenshot it said, Track Shipment Not applicable Jul 12, 2015, Marked as shipped Status: COMPLETED On my side it also says shipped, but even after the shipped it STILL say the same release date. I can wait seven days...but 21? I absolutely cannot. I love paypal but this wait is too long. This is the first time I've encountered this selling problem and I'm kind of new to it. So please excuse my lac of knowledge concerning this. Thank you for reading and helping me with this!
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