I know this is an old thread, but I have just had the same problem. It turns out that the e-mail address on my eBay account had defaulted to an older, obsolete one. For anyone suffering the same problem - the first thing is not to do what I did and go into blind panic! What you need to do is: 1. Log in to your Pay Pal account *this is an important step* 2. Go to the bottom of the home page to "Help and Contact" 3. At the bottom (it's also in the middle somewhere too) of the help and contact page look for "Call Us" 4. The "call us" page will show an 0800 number, as well as a unique passcode (this passcode is why it is important to log in, as it helps Pay Pal CS find and identify you as geniune) This passcode will expire after 60 minutes 5. Give them a call and follow the simple electronic instructions. When you get to the question asking what the problem is say "e-mail problem" then, after the next prompt say "something else". 6. Explain your problem, (the guy I spoke to was very nice). They will ask you some security questions, so have your bank card/bank numbers handy pertaining to your transaction - they don't ask for the whole set of numbers just a random selection. 7. It will then take up to two hours for the payment to clear. I hope that helps someone. I went into blind panic, when I realised what had happened, but, as I have said the guy at Pay Pal CS was very nice and calmed me down. So every bit of praise to him.
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