I have a "Withheld Balance" on my account that is attributed to gift certificates. I am aware of the way gift certificates work, and how the reserve is supposed to be calculated until they are redeemed. However, the "Withheld Balance" on my account cannot be correct. This large "Withheld balance" has existed on my account for almost ten years. I have called from time to time and talked with PayPal customer support people about this issue. Each time, the support person says there is a problem with the system that they are working on, and that it will soon be fixed. And yet, after all this time, the large "Withheld balance" remains. I also tried contacting PayPal by email to resolve this issue, but only received a canned reply that had nothing to do with the issue I am having. So ... finally, I am trying to get some attention for this problem here in this forum.
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