Shopping on WayFair, clicked on an item in their "Daily Super/Closeout Specials." Ordered a metal gazebo via WayFair and paid through PayPal, using my AmEx card. Received receipts from PayPal with transaction number, charge amount, ect...... Following the tracking number provided, it took 6 weeks for item to arrive. When it arrived, it was a small costume jewelry necklace and charm. Confirmed tracking number was correct and tracking number showed it was a 12' x 10' metal gazebo. Going to my WayFair account, there is no record of this transaction and going to my PayPal activity, there is no such transaction listed. Going to my American Express transaction history, it shows a transaction for this purchase being paid to PAYPAL *(insert company name here). How do I dispute this transaction and get my money refunded when the transaction doesn't even show, yet I have the transaction id, merchant transaction id, invoice id, ect..... I tried reaching out to the selling company and they have disappeared. Website is gone, emails get bounced back, ect....
Thank you.
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