I don't know if this is the right spot to voice my feedback, but it needs to be said and hopefully the right people see it. After dealing with a week-long frustration of attempting to update my M/C information, I was able today to talk to an agent, 'Joanne' who was able to give me the assistance I needed. Joanne was so kind and patient with me as I explained my ordeal. She knew right away what I was referring to and explained all possible reasons for my difficulties. I just wanted to give her the thanks and recognition she deserved for being such a wonderful help!
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