Following information from J-Mac, I logged onto my PayPal account, clicked "Contact" at the bottom of the page, clicked "Email us", selected Privacy Policy as the topic, and sent the following email: I am the PayPal Community user SDavern: https://www.paypal-community.com/t5/user/viewprofilepage/user-id/5826562 On 5/15 I replied to this topic: https://www.paypal-community.com/t5/My-Feedback-for-PayPal/PayPal-Policy-Changes-Unlimited-Right-To-Spam-Robocall/m-p/977854#M9624 Today, J-Mac's reply pointed to this PayPal "Story": https://stories.paypal-corp.com/home/an-update-on-how-we-contact-you I am following the instructions there to opt out of autodialed or prerecorded calls and text messages from PayPal at any telephone number that you have from me or that PayPas has otherwise obtained. Please confirm that I am opted out and that this choice lives past July 15. Thank you, Within 24 hrs I received the following reply: Thank you for contacting PayPal Customer Support. My name is Macky and I am happy to assist you. To ensure that this will be resolved for you, I added you to our list of customers who wish to opt out completely from receiving any future autodialed calls about marketing campaigns from PayPal We are aware that a section of the PayPal User Agreement describing how we may contact customers is causing some confusion among customers and the media. Some are interpreting this section to mean that customers will be opted into receiving unwanted autodialed or prerecorded message calls from PayPal, with no opportunity to opt out. This is not the case. We honor customers’ requests not to be contacted through these channels, and you may opt out at any time. This is the reason why it is unnecessary for your PayPal account to be closed. Adding you to the list may not opt you out immediately but we will take steps to process this request quickly. If you add new phone numbers to your account profiles later, please contact us if you want those numbers opted out as well. It is my pleasure to assist you. Thank you for choosing PayPal. End Quote. This whole "causing some confusion among customers and the media" tact seems very disengenuous to me. If they'd like to get it right, they should change the policy so it isn't "causing confusion". So, I'm left feeling they honored my request to be able to opt out. However, my trust and good will has been significantly negatively impacted.
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